Another major airline is catching heat after a California family says they were booted from their Delta flight for refusing to give up their 2 year-old’s seat.
Brian and Brittany Schear, of Huntington Beach, were on a red-eye flight April 23 from Maui to Los Angeles with their two infant children on April 23 when they were kicked off the plane following an argument with officials. The couple wanted to put one of their children in a seat they had bought for their 18-year-old son, who instead flew home on an earlier flight.
Brian Schear said he let the ticket agent know about their situation at the gate, and that the agent accommodated the family to sit together. The family boarded the plane with no issue, but with other passengers on standby, he was then told by Delta agents that the 2-year-old had to give up his seat — and then threatened with jail.
A video of the incident was uploaded to Youtube on Wednesday and quickly went viral.
via NBC News:
Brittany Schear captured the moments leading up to their removal from the flight, showing either an airline or airport employee telling Brian that if he and his family did not comply, they would all be kicked off the plane.
Brian then said, “Then they can remove me off the plane,” the video shows.
An airline employee is then heard telling him, “So this is a federal offense. You and your wife could be in jail and your kids will be in foster care.”
“We’re going to be in jail and my kids are going to be what?” Schear interrupted.
“It’s a federal offense if you don’t abide by it,” she said.
“I bought that seat … you’re saying you’re going to give that away to someone else when I paid for that seat. That’s not right,” Schear responded.
Delta issued a statement on Thursday afternoon:
“We are sorry for the unfortunate experience our customers had with Delta, and we’ve reached out to them to refund their travel and provide additional compensation,” the statement read. Delta said its goal is to work with customers to resolve travel issues, “that did not happen in this case and we apologize.”
A spokesman said Delta would not disclose the amount of the refund or compensation.