Given the horrible PR United airlines has been experiencing these last couple of days, it appears that Delta Airline is implementing a new policy in case they ever find themselves in a similar situation.
It was recently announced that Delta will now give their airport employees permission to offer a passenger nearly $10,000 in compensation to give up their seat on an overbooked flight. There was an internal memo obtained by the Associated Press detailing some conditions of this compensation offer. Gate agents will now have the ability to offer up to $2,000 in compensation The previous maximum was $800, while supervisors can offer up to $9,950, up from $1,350.
via ABC News:
Last year Delta got more passengers to give up their seats than any other U.S. airline, partly by paying more than most of the others.
As a result, it had the lowest rate among the largest U.S. airlines of bumping people off flights against their will — something that is legal but alienates customers and requires the airline to pay compensation of up to $1,350 per person.
Overselling flights is a fact of life in the airline business. Industry officials say that it is necessary because some passengers don’t show up, and that overbooking keeps fares down by reducing the number of empty seats.
Well I know one – people might remember this offer the next time airline officials pull up to their seat.